Returns And Refunds - FRANQATE

Returns and Refunds Policy

Ostin Scottish fold standing returns

We offer a 30-day money back guarantee on all items purchased at www.franqate.com.

Please contact us at hello@franqate.com to start the return process. We will process your refund as soon as we receive the returned product(s) at the address provided by our Customer Support team. 

PayPal Payments

If the purchase was made via Paypal then the refund will return to the Paypal account used to purchase. This will appear as credit in your Paypal account which you can use to make a purchase, or request to withdraw from Paypal to your bank account. Login to your Paypal account to get started.

Damaged Products

Take the picture of the damaged areas and send them to us at hello@franqate.com. Please include your order number. We will provide you with further instructions.