Frequently Asked Questions - FRANQATE

Frequently Asked Questions

Shipping and Returns

It takes 1-2 business days to process the order and then 8-10 business days to ship it. Please note that this is estimated shipping time. It can take longer to ship your order due to custom clearance delays or COVID-19 issues. You can find more details at our Shipping policy page.

We offer a 30-day money back guarantee. Please contact us at hello@franqate.com to start the return process. You can find more details at our Returns and Refunds policy page.

Product Details

Yes you can apply it to walls covered with wallpaper. However, we don’t recommend using CouchGuard on painted walls.

Sure! CouchGuard is not slippery and feels as soft as carpet itself. We recommend cleaning the carpet before applying CouchGuard for better adhesion.

Yes. We’ve designed it that way it can cover any sofa’s arm (length 15,8”/40cm), but still fit narrower places such as sofa’s base (width 7,8”/20cm). You can combine multiple Guards together to cover larger areas or cut it with strong scissors to make it smaller.

No, it does not. We’ve chosen the safest adhesive available on the market. However, if you nonetheless notice any leftovers, they can be easily removed with soap and sponge.

CouchGuard can stick to any surface, but if it isn’t working for you for any reason, please take photos/videos and contact us at hello@franqate.com. We’ll find the solution or return you money.

Common cats surely can’t! Maybe a tiger can 🐅 CouchGuard has a thick vinyl base and its top is made of non-woven fabric. It means that cats can’t pull strands off it. That’s why they don’t like it and don’t scratch it AND your furniture will be safe underneath it!


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